Frequently Asked Questions
What are the cribs and beds made of?
The cribs are made from solid New Zealand pine responsibly sourced and produced in Vietnam. This includes the dressers, toppers and night tables. All of the drawers are made with solid wood and the extension kits are made from plywood with New Zealand Pine veneers. Drawer front panels, dresser rear center panels, top panels, and side panels are made from MDF that do not contain formaldehyde. All knobs are made of brushed nickel.
The juvenile beds are made from solid Rubber Wood responsibly sourced and produced in Vietnam. The bunk beds are made from the same responsibly sourced type of materials but, they are sourced and produced in Indonesia. The bunk railings are made from solid Rubber Wood, the stairs and bookcase are made from MDF with a particleboard core covered in Mahogany veneers. The MDF does not contain formaldehyde. The drawer handles are made from Aluminum with powder coats.
The contour pads included with all dressers are made of 100% durable quilted vinyl with a 1” curving to 4” foam pad and contoured edges for added safety. The bottom of the pad has non-skidded foam and the pad has a safety strap with a quick release buckle. Additional straps are included to fasten to the back of the dresser.
What type of finish is the paint?
The juvenile beds, cribs and collection pieces are finished in a 10-step paint process using lead-free and non-toxic paints. Veneers and stains are also completed in a 10-step finishing process using lead-free and non-toxic finishes. All are tested to comply with the Canada Consumer Product Safety Act (CCPSA).
The bunk beds are stained using a 10-step finishing process using lead-free and non-toxic Mahogany veneers. The bunk bed finishes are all tested to comply with the Canada Consumer Product Safety Act (CCPSA).
Does the crib, bed or bunk bed come with a mattress or box spring?
The beds, cribs and bunk beds do not include a mattress. The cribs include a mattress support which can be adjusted to three different heights so a second mattress is not required but, a box spring is.
All of the upper and lower bunks of our collections include a complete slat roll system so a box spring is not required.
What size mattress do
I need to buy?
All cribs fit a standard 52" x 26" x 6" mattress which is the maximum thickness of a mattress as per Health Canada. All cribs may be purchased with the extension kit to convert the crib into a full double sized bed. A standard double size mattress will fit into the full bed.
The bunk beds maximum recommended mattress height in the upper bunk is 6” as per Health Canada. Health Canada recommends that bunk beds meet the safety requirements of American standards (ASTM F-1427-96, and 16 CFR, Parts 1213, 1500 and 1513). All bunk beds are tested to comply with these standards. A standard double sized mattress fits into the juvenile beds.
What size sheets do I have to
buy for the crib?
Please read the following excerpt from Health Canada's "Is Your Child Safe? Sleep Time"
- Use a fitted bottom sheet made specifically for a crib mattress of the same size.
- Place the mattress support in its lowest position as soon as your baby can push up on his or her hands and knees.
- Avoid the use of loose bedding or soft objects in your baby's crib. Things like comforters, quilts, blankets, infant pillows, adult pillows, foam padding, stuffed toys, bumper pads and sleep positioners should not be in your baby's sleeping area.
- Remove mobiles and toy bars as soon as your baby begins to push up on his or her hands and knees.
What are the weight limits
of the toddler bed?
The minimum age required for the converted toddler bed is 18 months old. The maximum weight capacity is 22 kilograms (50 lbs).
Does the crib come with the extension kit
and toddler guard rail?
The crib can be purchased with the extension kit or without. All of the 3-1 convertible cribs include both the extension kit and the toddler guard rails. Please read the product descriptions available at all our Retail Partners E-commerce websites carefully before purchase. The cribs purchased alone will not include the extension kit or toddler rails. Extension kits can be sold separately.
What are the weight limits of
the bunk beds?
The Minimum age recommended for any upper bunk bed is six years old. The maximum recommended weight supported in the upper bunk is 200 lbs. The maximum recommended weight for the bottom bunk bed is 360lbs. For safety reasons, please never allow two children to share the upper bunk bed even if they both weigh less combined than the maximum recommended weight. Clearance space between the lower bunk supports up to the underneath of the upper bunk mattress support is 36 inches.
What are the heights and lengths
of the assembled bunk beds?
- Height: 167.01 cm (65.75 in.)
- Length: 241.94 cm (95.25 in.)
Are the bunk bed stairs
and bookcase reversible?
The stairs and bookcase are reversible on the Zachary/James and Ryan/Jordan/Jacob models. All product descriptions found on our Retail Partner E-commerce sites will mention if the stairs are reversible/ universal.
I started to put the bunk bed together and the holes on
the stairs do not line up with the bunk bed.
How do I fix it?
This issue may happen to you if you are installing the bed on an uneven or soft surface. No matter what the circumstance DO NOT DRILL HOLES INTO THE FURNITURE. Altering the furniture in any way, shape or form, will result in the lose of integrity of the product. You or your child could be seriously hurt, or have a fatal accident.
The issue can be resolved by having one person lift the bunk frame up to meet the holes of the stairs and then insert the bolts into place. Should that not work, please contact us via firstname.lastname@example.org with details like, the product name, colour, as well as pictures of the problem.
What do I do if I am missing pieces for
installation or received a part damaged?
Keep calm, take a moment to hold your loved one, child, or pet before contacting us. We are more than happy to assist you with any issues or concerns you may have with our products. Please send the details to email@example.com and we will arrange to ship you the replacements. Details can include the product name, colour, pieces missing or damaged, as well as pictures of the damages. It is important to check all pieces received for missing parts or damages. Certain collections can be discontinued after an extended period of time and there is no guarantee we will still manufacture those specific parts after 5 years from the date of purchase.
Where can I find assembly
instructions for my product?
Assembly instructions are available on this website under ‘Assembly Instructions’ for all current and a few older collections. Instructions are available in English, French and Spanish. If you have an older collection and can not find the instructions for it listed on the site, please email firstname.lastname@example.org.
Max Weight for trundles
and double beds?
700lbs is the max weight that the trundle for the double beds can handle. If the trundle is going to be used as a bed the child’s weight, combined with the mattress can not exceed the limit.
My furniture smells, what is that
and how can I get rid of it?
This is not common with our line of products but, it can happen with new furniture. If you notice that the new furniture purchased from us is emitting a discomforting odor, do not be concerned, this is known as “off gassing”. There is nothing to worry about; the smell will not harm you or your child. Caramia Furniture does not use paints that contain formaldehyde, or other harmful chemicals. The smell occurs when the product does not have enough to time to dry in the factory after being painted.
The best way to get rid of the odor is to place the product in a well-ventilated room for a few days with the drawers and everything open. Ventilation alone should do the trick in most cases. If the smell is persistent, the manufacturer suggests cleaning the furniture with a lemon scented name brand furniture cleaner or a home made vinegar and baking soda solution.
My Drawers will not fully extend
and/or close completely.
Why is this happening? or
Why are the drawers hard to open?
In order to keep children safe, all draw gliders had rubber stoppers placed in them as a safety feature in order to prevent children from opening the drawers on their own and potentially tipping the whole unit over.
In order for the drawers to be completely shut, you need to push them in until you hear a click or pop sound. This way you can ensure that the rubber stopper is engaged. It will take some time to loosen the gliders, stiffness when open and closing the drawers will disappear after some time of constant use. Due to the long shipping process, it is possible your furniture needs time to adjust and settle.
If you are finding that the product's performance is unsatisfactory please contact our Customer Service Department at email@example.com or our toll free number 1 877 728 0342 to complete a full product exchange.